Date: February 5, 2009

To: RCPL Board of Trustees

From: G. Chapman

Re: 2008 Training Summary

Date: February 4, 2009

To: Terri Davis, Public Services Manager

From: Morgan Sohl, Librarian I

Re: 2008 Training Summary

Summary: Overall, training in 2008 for both staff and patrons was successful and met the goals outlined for the year at the previous training annual planning session.

Staff Training:

· 22 staff training sessions have been offered in 2008

· A wide- variety of training was offered covering topics such as safety, services and programs, procedures and policies, and customer service.

· RCPL has offered a balance of hard and soft skill training to our employees this past year including outside training opportunities

o Hard skills include routine and technical components of library service

o Soft skills include customer service, communications, reference interviewing

· Hard-Skill training sessions were the majority of sessions offered in 2008

Patron Training:

· Basic Computer Classes were offered to patrons with little to no computer skills by the Librarian 1s

· These classes were evaluated and the overall ranking was excellent

· Classes were successful and well-attended given the limitations of the number of computer available for each class

EQUAL OPPORTUNITY EMPLOYER