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Date: June 7, 2005 |
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To: Board Policy Committee |
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From: G. Chapman |
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Re: Overdue Policy update |
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Recommendation: Change the one-day overdue notice to a 2-day overdue notice. |
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Background: The database that runs our system does not produce accurate overdues when set for 1-day overdues. This means some patrons get their overdue notices in one day, some in two – and some patrons get part of their notices in one day, and part the second day. |
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We have been unable to find a reason for this except that the database does not accurately manage one-day overdue notices. Changing the setting to create a 2-day overdue produces regular results – all patrons get a complete notice on the second day. |
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Policy excerpt: |
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Overdue Notices Policy |
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Overdue notices are
generated and sent to the patron at the following intervals: First Overdue Notice
(e-mail only) Final Overdue Notice
(e-mail only) 14 days overdue Bill for Lost Material 31 days overdue Statements 90
days RCPL and Collection Letter City Attorney $150 or
more of materials Patrons
and the City Attorney are first sent a letter of intent to turn delinquent
accounts over to the City Attorney’s office.
If the materials are not returned within one week, the City Attorney
will send a letter informing the patron that he/she is in violation of the
city code. The patron must return or pay for the materials, or further legal
action will be initiated. If the
patron does not respond to this letter, the City Attorney may issue a summons
to the patron, with a court appearance date. See
below for the letter sent to the City Attorney, and the letter sent by the
City Attorney. Revised July 13, 2005 Revised
July 8, 2004 RCPL
Board of Trustees |